Shipping

For individuals : 

VIRVOLT only offers delivery of its products through its network of partners, a list of which is available on its website. Under no circumstances can a customer have a product delivered directly.

Otherwise, the customer will not benefit from the Virvolt guarantee.

The total amount of your delivery charges is shown to you when you place your order.

For professionals and public bodies : 

VIRVOLT  offers deliveries via DPD, TNT, DHL or carrier depending on the delivery times requested and the quantity of goods to be delivered.

The carrier and associated costs are mentioned on the quote or by email.

If the quote includes the mention "EXWORKS" or does not include shipping costs, nor the mention "FRANCO DE PORT", this means that the order must be collected from VIRVOLT by the customer.

7.1 Conditions

For individuals : 

Deliveries are made to the address provided by the Customer when creating their account.

Ownership of the Products and the transfer of risk take place upon delivery of the Order by the carrier to the Customer.

However, when the Customer arranges for their own transport with a carrier of their choosing, delivery is deemed to have been completed upon the Seller's handover of the ordered Products to the carrier, provided the carrier accepts the Products without reservation. The Customer therefore acknowledges that the carrier is responsible for delivery and has no recourse against the Seller for any failure to deliver the transported goods.

In the event of a special request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs related thereto will be subject to a separate additional invoice, on a quote previously accepted in writing by the Customer.

VIRVOLT is not responsible in the event of inability to deliver due to the communication of incorrect data when creating the account or in the event of failure by the Customer to collect their package from a collection point.

For professionals and public bodies :

Unless otherwise stipulated, particularly within the framework of a quality assurance contract, our goods and their packaging are sold ex-works and therefore travel at the customer's risk, even when prices are quoted carriage paid. It is the customer's responsibility to take all necessary measures in the event of damage or shortages, in accordance with the provisions of Articles 105 et seq. of the French Commercial Code. As such, the customer is required to check, or have checked, the condition and quantity of goods received and, if necessary, to exercise any legal recourse against the carrier within the applicable time limits, including in the case of a carrier chosen by VIRVOLT.

For any order destined for a country other than metropolitan France, VAT, customs duties or other local taxes that may be required are the sole responsibility of the customer and are entirely their responsibility in terms of declarations and payment to the competent authorities.

 

7.2. Delivery times

Delivery times are provided for informational purposes only. The customer may not, under any circumstances, modify or contest a delivery time. In the exceptional case where the customer fails to take delivery of the goods, VIRVOLT reserves the right to invoice the customer for:

  • in the case of a return to VIRVOLT, the return and reshipping costs to the customer (identical to the costs charged by the carrier);
  • In the event of storage at the carrier's premises, storage and handling fees will be charged at a rate of 5% of the total order amount (including VAT) per week of delay, starting from the originally agreed delivery date. Any delivery may be validly suspended or even cancelled in the following cases:
  • Force majeure, special event (strike, act of war, shortage…)
  • Manufacturing accident or carrier failure, contractually considered a case of force majeure…

Any delays do not entitle the buyer to refuse the goods or to claim damages.  

7.2.1 DELIVERY DATE

If your order contains multiple products with different delivery times, the delivery time for your order will be the longest delivery time.

Next-day delivery cannot be arranged for orders that include preparation, such as wiring, shelving, electrical kits… 

7.2.2 DELIVERY DELAY

In the event of a delay in the delivery of your order, VIRVOLT will make every effort to inform you. You can also notify us of the delivery delay yourself by email: contact@virvolt.fr. VIRVOLT is committed to doing what is necessary to determine the cause of the delay and to find an appropriate solution with a view to the effective delivery of the ordered products as soon as possible.

No financial compensation can be claimed from VIRVOLT in the event of a delay livraison.VIRVOLT is under no obligation to refund a package due to delivery delays.

7.3 RECEIPT OF THE PACKAGE

When you receive your package, we invite you to check its condition before accepting the delivery.

The customer is obligated to verify the conformity of the delivered goods before signing the carrier's delivery note. If the customer detects any anomaly concerning the delivery (damage, missing product, damaged package, broken products, with the presence of tape bearing the carrier's name), they must refuse the package or note their reservations on the delivery note, specifying the damage to the products.

If you entrust the receipt of the product to a third party (building concierge, receptionist at work, etc.), they receive the package on your behalf. Therefore, you must ask them to be vigilant in following the handling instructions and remind them to treat the package with the same care as if they were the intended recipient. If you, or your representative, decide to accept a damaged package, you must be attentive and note sufficiently precise reservations, having the carrier sign alongside them. When placing the order, the customer selects, or the quote specifies, a carrier with or without insurance.

Carrier without insurance: Selecting or confirming a shipment via tracked letter with La Poste, Mondial Relay, or DPD without insurance, or via DPD Relay without insurance, means that the package and goods are not insured against theft, loss, or damage. Therefore, no claim can be made against Virvolt.

Carrier with insurance: Selecting or confirming a shipment via DHL, TNT, DPD Insurance, DPD Relay Insurance, or La Poste registered mail means that the package and goods are insured against theft, loss, and damage. However, the insurance can only be used if the following procedure is strictly followed:

In case of damage or missing items, you must note this with the delivery driver. This note can be made directly on the delivery slip in the presence of the carrier, provided they do not contradict it with a contrary statement.

Following your reservation, if a product is damaged or missing, any claim must be made within the legal period of 3 working days (article: L.133-3 of the Commercial Code) following the date of delivery and by Registered Letter With Acknowledgement of Receipt to the attention of VIRVOLT at 3 passage Saint Pierre Amelot in 75011 Paris under penalty of inadmissibility and therefore non-payment.

To be admissible, the registered letter with acknowledgment of receipt must clearly state:

  • photos of the package;
  • a photo of the shipping label;
  • photos of the damaged equipment;
  • the extent of the damage;
  • the extent of the damage
  • the nature of the damage, precisely defined;
  • the quantity of material concerned (Versailles, 06/11/03).

Any protest made after this deadline is null and void (Com.08/06/10). Consequently, as the insurance cannot be activated, no compensation can be provided by VIRVOLT.

The choice of compensation, repair or replacement of the product will be decided by VIRVOLT based on the product concerned, the damage observed, the reservations made by the customer and the compensation validated by the carrier.